Shipping policy

Shipping Policy

Shipping

All Rusted Desert pieces are made and shipped from our shop in the Tucson / Catalina, Arizona area.

Standard Shipping

At this time, standard shipping within the contiguous United States is included at no additional charge for products that are eligible for normal parcel shipping, unless otherwise stated on the product page or during checkout.

Because our work varies substantially in size, weight, construction, and packaging requirements, shipping methods may differ from one order to another.

Tracking information will be provided when available after an order ships.

Processing Times

Many of our pieces are made to order or individually finished. Production times vary by product and order volume.

Any estimated production or delivery timeframe shown on a product page is an estimate rather than a guaranteed delivery date unless we have specifically agreed to a deadline in writing.

If you need an order by a particular date, please contact us before purchasing.

Oversized & Freight Shipping

Certain large or unusually shaped pieces cannot be shipped economically or safely through standard parcel carriers.

Products or sizes identified as requiring a shipping quote are not eligible for standard free shipping. Shipping for these pieces will be arranged separately based on the destination, dimensions, packaging requirements, and delivery conditions.

Oversized orders may require professional packing or crating and third-party freight service. Depending on the shipment, additional charges may include freight, insurance or declared-value coverage, residential delivery, liftgate service, crating, or other carrier services.

We will provide the applicable shipping costs before the oversized order is finalized.

Local Pickup

Local pickup in the Tucson / Catalina, Arizona area may be available by prior arrangement. Please contact us before placing an order if you would like to discuss pickup.

Shipping Damage

Please inspect packages and freight deliveries promptly.

If an order arrives damaged, photograph the item and all packaging before discarding anything and contact us as soon as possible. For freight shipments, visible damage should also be noted with the carrier at the time of delivery whenever possible.

We will work with you and the carrier to determine the appropriate resolution.